FAQs
How do I modify my email address?
To change your email address please contact support@gameanalytics.com from both your current email address and the address you want to change it to.
How do I delete my account and data?
The only possibility is to contact GameAnalytics support where we can make the changes to your organization. If you need to delete your account please send an email to support@gameanalytics.com and we will take care of that for you. Please make sure you contact us from the mail connected with the account you want deleted.
How do I transfer games from one organization to another?
Unfortunately that is not possible at this point in time, but it is something we are actively working towards. The workaround is to create the game with a fresh fair of keys in the other organization.
How do I change the primary owner of an organization?
Once the organization owner has been established it would be difficult to change this on your side. If you do want to change the owner and it is a matter of urgency then do email support@gameanalytics.com, we can make the changes on our side. Please contact us from the email that is the current primary owner of the organization in question.
How do I change what currency is shown in the GameAnalytics web-tool?
You can change the currency of your monetization dashboard by opening your user personal settings, and selecting the Locale panel.
We will automatically convert the received currency into the one selected in this setting. Code wise you can send the amount in the currency of billing by simply attaching the corresponding currency symbols to the business event. Make sure the amount is in cents, meaning if the user payed 1,99$ you need to multiply this value by 100 in order to convert it to 199 cents.
What timezone does GameAnalytics use? Can I change it?
By default the tool is set to GMT +1 but you can always change the timezone of all dashboards by opening your user profile settings and clicking on the Locale settings panel.